Help & FAQ's

Information about our Delivery/Returns policies & FAQ's


In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 7 days of receipt.
If the unwanted items are returned in their original condition including tags & packaging, we will refund you any money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required. You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you.
We are not able to accept the return of opened and/or part used goods.
We do ask that you please contact us first to let us know that the product is being returned. We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post.
If an order is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus the cost of the delivery and the return delivery back to us.
If the customer has refused delivery (with no mistake on our part) and the item is returned to us, the customer is liable for the cost of the delivery and the return delivery back to us.
Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.
No refunds can be given until return goods have been received.
Return Policy

We are proud to accept any product in resalable condition for up to 30 days from the date of shipment - without any restocking fees. You may either receive store credit or a refund, less shipping. We will accept exchanges on uniforms, apparel, gear & equipment* only under the following conditions:
- Items must be in the original packaging
- Items must be clean and free from wear
- Items must be unwashed

Any item returned that does not meet the above criteria, will not be eligible for exchange (i.e. dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc). *For your protection, undergarments, swim suits, mouth guards, protective cups, socks, compression shorts, and supplements cannot be returned, even if they are new.

All returns or exchanges will be at the discretion of Prior, to return or exchange any product you must download and fill the RMA form here.


We expect to ship your order within 2/3 working days. We ship all over the world. See details below. Please do not hesitate to contact us at any time to ask a question about delivery methods, or to track the progress of your order, on 07812 475135, or If you need to receive your order before a certain time of day, please just ask us and we will be happy to give you a price to deliver the item before 1.00pm.

UK Mainland
Free shipping to mainland UK. Orders are dispatched by Royal Mail Recorded Delivery or Courier (1kg +), and will generally arrive within 2 - 5 working days from the date you place your order. Please allow up to 21 days, for unforeseen circumstances. Recorded delivery items will arrive with your normal post but require a signature. Please make sure you are available to sign for your delivery. If no person is available to sign for your delivery a card will be posted informing you that a delivery attempt was made; it is deemed to be your responsibility to contact/collect from the courier in question.

Europe (Including Republic of Ireland)
This service is £8.95 on orders weighing up to 500g and £12.95 on orders weighing over 500g. Orders will be shipped via Royal Mail International Signed For and will usually arrive within 3 to 15 working days. For security reasons orders within Europe (outside of the UK) can only be shipped to the card holders address, alternative shipping addresses will not be accepted.

Rest of World
This Service is a flat rate of £14.95 and orders will be shipped via Royal Mail International Signed For or by Business Post and will usually arrive within 5 to 15 working days. For security reasons international orders can only be shipped to the card holders address, alternative shipping addresses will not be accepted.

As all of our shipping methods require a signature upon delivery we advise you choose a shipping address you know you will be at between the hours of 9.00am to 5.30pm Monday to Friday. If no one is available to sign for your package a card will be left by the carrier instructing you what to do. Please read the card carefully, follow the instructions and do not throw it away. If your package is returned to us due to failure to collect/sign for, we will unfortunately have to apply a second delivery charge before your order can be shipped again. If a package is returned to us due to not being signed for/collected and you then request to cancel your order shipping costs will not be refunded, if you have received free shipping £3.95 will be deducted from the value of the goods being refunded.

International Heavy Order Delivery Surplus on International and Offshore UK addresses only
If your order weighs more than 3kg, and is being dispatched to a UK offshore address or internationally, we may need to apply a delivery surplus. If you are unsure as to whether your order will be over 3kg, please contact us before processing your order. In the event that we need to apply an unforeseen surplus charge to you order, we will always contact you to discuss delivery options and agree a surplus charge. You will have the option to cancel your order at any time if you do not wish to pay a surplus delivery charge.

*** Please note that is not responsible for taxes or duties incurred on international shipping. Any duties or taxes due are the responsibility of the customer and must be paid if instructed to do so. Please contact your local customs office on information regarding customs duties and taxes before ordering

Not found the answer?

feel free to contact us

01733 702840